Terms & Conditions

By purchasing goods from Adelaide Cartridge Centre you are agreeing to be bound by the terms and conditions listed on this web site. Upon ordering, whether it be an ‘On-line Order’, a ‘Phone Order’, or an ‘Email Order’, it is an acknowledgement that that you have referred to and understood our web pages and associated material referring to Terms & Conditions, Shipping & Delivery, Warranties & Returns.

The content of this site may change from time to time and it is the responsibility of the customer when using this site, to familiarise themselves with the terms and conditions of the site at the time of ordering.

Adelaide Cartridge Centre is a registered trading name of Cartridge Centre Group Pty Ltd.

Prices listed on this site are subject to change without notice.

All prices are in Australian dollars and include GST.

Adelaide Cartridge Centre will not be bound by any errors or omissions to the prices listed as long as all reasonable efforts are made to inform you of such errors or omissions prior to forwarding any goods you have ordered. In such event, we will contact you to either a) immediately refund any payment or b) with your consent, continue with the order at a revised and agreed price.

Any disputes or claims arising from an agreement to purchase goods or services, shall in the first instance, fall within the jurisdiction of the laws of South Australia.

Choosing Your Cartridge/s

All cartridge information displayed as a result of your printer/cartridge search, is to be used as a general guide only. Adelaide Cartridge Centre accepts no responsibility for omissions, editorial or technical errors in the information displayed and you should always check your order requirements against your existing cartridges or printer manual before ordering.

Choosing a New Printer

The information displayed on the product page is intended as a general guide only and we accept no responsibility for any editorial errors or omissions. We strongly recommend before you make any final buying decision, you refer to the manufacturers full specification on the link provided on the product page to ensure the printer meets your specific printing requirements, and the detailed and full printer specification matches your computer and other hardware operating systems. Should you require any assistance, please call our customer service on 1300 780 810 or contact us.

Title / Ownership

Ownership of any goods supplied remains that of Adelaide Cartridge Centre until such time as payment has been confirmed, or in such circumstances where payment is in dispute. We reserve the right to have free and unrestricted access to recover such goods as determined by the laws of South Australia or relevant legal jurisdiction.

Adelaide Cartridge Centre reserves the right to refuse any order where reasonable grounds exist that compromise us in matching ‘payor’ details to the final delivery destination. This provision is to prevent fraudulent credit card behaviour.

Ordering

You can either order on-line, or if you prefer, you can call us on 1300 780 810. For existing customers, a simple email with your order requirements will also suffice.

We do not accept orders from outside Australia or other countries, nor do we accept payments that incur foreign exchange fees.

Customer Registration

For On-line purchases you do not need to be a registered customer. If you choose to ‘register’ as a customer, you have the benefit of referring to previous transactions & transaction history, as well as change your account details at any time. For many of our customers, this is a handy feature.

Payment Methods

For On-line Purchases, payments can be made by :

• Credit Card (Visa or Mastercard)
• 30 Trading Account for existing customers.
• On credit to approved customers. Contact Us for a Credit Application
• PayPal
• Cheques or Money Orders.

For approved trading account customers, direct deposit details are provided on our Invoice.

Credit Facilities

• For Government Departments, Local Councils/Shires, Schools, Universities & Colleges trading account/credit facilities are available at short notice. Call 1300 780 810 to set-up this facility.
• For Medical Clinics, Hospitals & Legal Entities We offer an immediate trading account/credit facility with no application or pre-approval required. Call 1300 780 810 to set-up this facility.
• For business organisations purchasing for the first time, 30 trading accounts are available to approved customers. Call 1300 780 810 or Contact Us for a Credit Application

Tax Invoice

An electronic Tax Invoice or Receipt will be forwarded to your email address within 48 hours of the receipt of your order/goods.

Shipping & Delivery

We deliver using a range of Courier service providers and all shipping charges include GST.

Deliveries to PO Boxes are not included in our Standard Delivery Fees, and may incur a surcharge.
Please refer to our ‘Shipping & Delivery’ for full details.

We do not deliver to ‘Apartment addresses’. Please refer to our ‘Shipping & Delivery’ Page for full details.

Delivery times as per our delivery schedules are to be used as a general guide only, but are based on current delivery service levels. Every effort is made to get your order to you within our stated times (subject to your payment method), however we do not guarantee delivery times as circumstances can arise on rare occasions which prevent these times being met.

For further information please see our Shipping & Delivery page.

It is the customer’s responsibility to ensure someone is present at the delivery address specified on your order otherwise the courier will leave a card to arrange re-delivery. If a re-delivery is needed a charge may apply, but generally the courier will provide one re-delivery attempt at no extra cost.
If you cannot be present, you can make alternative arrangements at the time of ordering.
Please refer to our Shipping & Delivery page for more detail.

Warranty & Returns

Our warranty/returns cover our genuine (OEM), non-genuine, compatible and remanufactured printer cartridges, consumables, and printer hardware.

We will respond to any warranty/return request in a timely & professional manner.
We value your business and will try to minimise any inconvenience if you are experiencing problems.

Should you be experiencing any problems we will respond to your claim or request, subject to the nature of the claim, and at our discretion in the following manner:

For Warranty Claims:

• provide a cash refund
• provide a product replacement

or

• your claim may have to be referred back to the manufacturer for further assessment
• referring you to deal direct with the manufacturer in the case of printers, as per the
  ‘Manufacturers Warranty’ provisions & procedures.

Goods for Return fall into 2 categories:

• Faulty Product – covered under our Warranty Claim provisions.
• Incorrectly Ordered Goods – covered under our Returns provisions.
  We do not issue cash refunds for incorrectly ordered goods, however, subject to your return request being approved, we will place your account into credit and this can be offset against future purchase.

Please refer to our Warranty & Returns page for full details on the provisions & procedures to be followed in these events.

Prices

All prices are in Australian dollars and include GST. We reserve the right to change our prices at any time due to market fluctuations.

Stock

All products are sold subject to availability of stock which could be affected by prior sales. Any delays due to stock shortages will be advised. Please refer to our Shipping & Delivery page for more detail.

Disclaimers

Refer to our Disclaimer page for information relating to Logos, Trademarks, General Information & Statements.